1. Who we are
This Privacy Policy explains how Raimoa Ltd. Company ("RAIMOA", "we", "us") collects, uses and protects your personal information when you use the RAIMOA mobile app for iOS and Android and this website (together, the "Service"). Raimoa Ltd. Company is responsible for the processing of your data. Please read it together with our Terms and Conditions.
2. Information we collect
Information you give us.
- Account details, such as your username, email address and profile picture.
- Messages you send us, for example when you contact support.
- Your preferences, such as which alerts you turn on.
Information from your Roblox account. When you connect or authorize access, we receive information such as your Roblox username and ID, and statistics about your games, items and Limiteds (players, sales, revenue, prices, favorites and similar metrics). We only receive what you authorize through [describe the connection method].
Information collected automatically.
- Device and app data, such as device model, operating system, app version, language and time zone.
- Usage data, such as the screens you open and the features you use.
- Push notification tokens, if you allow notifications.
- Crash and performance reports.
Purchases. If you buy a plan, the payment is handled by the App Store or Google Play. We receive confirmation of your subscription status, but not your full payment card details.
3. How we use your information
- To provide the Service: show your stats, generate predictions and send alerts.
- To keep your account secure and prevent fraud and abuse.
- To send notifications you have asked for, and service messages about your account or changes to our terms.
- To understand how the app is used, fix bugs and improve our features.
- To answer your questions and give support.
- To comply with the law and enforce our terms.
Where the law requires a legal basis, we rely on performing our contract with you, our legitimate interests in running and improving the Service, your consent (for example for push notifications) and legal obligations.
4. Roblox data
RAIMOA is independent and is not affiliated with Roblox Corporation. Statistics shown in the app come from your Roblox account and may be delayed or incomplete. We use this information only to give you the Service, including predictions based on your history. You can disconnect your Roblox account from RAIMOA at any time [describe where in the app], and Roblox's own privacy policy applies to the data it holds.
5. How we share your information
We do not sell your personal information. We share it only in these cases:
- Service providers that help us run the Service, such as cloud hosting, analytics, crash reporting and push notifications ([list providers]). They may only use your data to provide services to us.
- App stores, such as Apple and Google, to process purchases and subscriptions.
- Legal reasons, if required by law, a court order or a valid request from authorities, or to protect the rights, safety and security of our users or the Service.
- Business changes, such as a merger or sale of the company, in which case we will tell you if your data is transferred.
- With your consent or at your direction.
6. How long we keep it
We keep your information while your account is active and as long as needed to provide the Service. When you delete your account, we delete or anonymize your personal information within [number] days, except where we must keep some data to meet legal obligations, resolve disputes or prevent fraud.
7. Security
We use reasonable technical and organizational measures to protect your information, including encryption in transit and access controls. No system is completely secure, so we cannot guarantee absolute security. If you think your account has been compromised, contact us right away.
8. Your rights and choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Correct information that is inaccurate.
- Delete your information or close your account.
- Object to or restrict certain uses of your information.
- Receive a copy of your data in a portable format.
- Withdraw your consent at any time, without affecting earlier processing.
To use these rights, write to contact@raimoa.com. We may need to verify your identity first. You can also turn off push notifications in your device settings, disconnect your Roblox account in the app, and delete your account [describe where in the app]. If you are not satisfied with our response, you may complain to your local data protection authority.
9. Children
The Service is intended for people who are old enough to use Roblox and to accept our terms in their country, and it is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
10. International transfers
Your information may be processed in countries other than your own, where data protection laws may differ. When we transfer data, we use appropriate safeguards as required by applicable law.
11. Website and cookies
This website may use cookies or similar technologies to make it work and to understand how it is used [confirm which ones, or state that none are used]. You can control cookies through your browser settings.
12. Changes to this policy
We may update this policy from time to time. When changes are significant, we will tell you in the app or by another reasonable means before they take effect. The date at the top shows when it was last updated.
13. Contact
If you have questions about this policy or your data, write to Raimoa Ltd. Company at contact@raimoa.com.